Patient Resources

Starting infusion therapy comes with a stack of paperwork at the worst possible time. Here it all is in one place — read what you need, when you need it, and call us about anything that is unclear.

Everything below opens as a PDF in a new tab — read it on screen, print it, or save it to come back to later. There is no need to go through it all at once.

Your rights and your privacy

What you are entitled to as a patient, and how your health information is handled.

Your Patient Rights and Responsibilities What you can expect from us, and what we ask of you.

HIPAA Notice of Privacy Practices How your health information may be used and shared, and how to see your own records.

Notice of Nondiscrimination Includes free language assistance and how to raise a concern.

Your Options: Advance Directives Putting your wishes for your care in writing.

Medicare Prescription Drug Coverage and Your Rights Your appeal rights if a Medicare Part D prescription is not covered.

Staying safe at home

Practical guidance for keeping your therapy, your supplies, and your home safe.

Home Health Care Safety Information General safety around the home while you are on therapy.

Home Health Care and Emergency/Disaster Planning Planning ahead for a storm, a power outage, or an evacuation.

Medication Handling and Storage Where to keep your medication and how to handle it.

Washing Your Hands The simplest step for preventing infection.

Disposal of Your Medical Waste Sharps and supply disposal, done safely.

Billing and supplies

Making sense of what arrives in the mail.

Understanding Your Infusion Bills How infusion billing works and what the statements mean.

DMEPOS Supplier Standards The Medicare supplier standards we are required to meet.

DMEPOS Supplier Standards — en español Normas para proveedores de DMEPOS, en español.

Watch: SASH Patient Instructional Video

A short instructional video from Vital Care covering the SASH flushing steps for your infusion line. Your nurse will go through this with you as well. It opens in a new tab.

Watch the video